Refund Policy
Effective Date: 1 August 2024
At IVYM LTD, we are committed to providing high-quality wellness content. Please review our refund policy carefully before making any purchase.
1. Non-Refundable Purchases
1.1. All purchases made through our website are non-refundable. We provide detailed descriptions, previews, and relevant information for each release to ensure customers know exactly what they are purchasing.
1.2. By completing a purchase, you acknowledge and agree that refunds will not be issued except in rare and exceptional circumstances, as outlined in this policy.
2. Access and Usage
2.1. Access to content is granted on a subscription basis and remains available only while an active membership is maintained.
2.2. Content access does not include the right to download, reproduce, or share the material outside of personal use.
2.3. IVYM LTD does not offer refunds for reasons including, but not limited to, lack of satisfaction with the content, misunderstanding of the content’s nature, or inability to access the content due to technical issues not attributable to our platform or infrastructure.
3. Technical Issues
If you experience technical issues accessing your content, please reach out through our contact form. We’ll make reasonable efforts to resolve the issue; however, refunds are not provided for technical problems not directly caused by our platform.
4. Exception Clause
IVYM LTD may, at its discretion, offer remedies on a case-by-case basis in the event of significant platform errors, including content unavailability or materially inaccurate release descriptions that misrepresent the core theme.
5. Amendments
IVYM LTD reserves the right to amend this refund policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
6. Contact Information
If you’re unsure about a purchase, need help accessing your content, or have questions about this refund policy, we’re here to support your membership experience. Please contact us via the form on our website.
