Privacy Policy
Effective Date: 1 August 2024
IVYM LTD (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase digital wellness content. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
1.1. Personal Data: When you register on our site, make a purchase, or otherwise interact with us, we may collect the following personal information:
- Name
- Email address
- Billing address
- Subscription details (e.g., tier, renewal status)
- Information voluntarily provided through our portal or forms
1.2. Non-Personal Data: We may also collect non-personal information, which cannot be used to identify you, such as:
- Browser type
- Operating system
- IP address
- Pages visited on our site
- Time and date of access
2. How We Use Your Information
2.1. To Provide and Manage Our Services: Including processing transactions, managing subscriptions, and delivering account-related communications.
2.2. To Improve Our Website and Services: We may use aggregated usage data to understand how the site is being used and enhance your experience.
2.3. To Communicate with You: We may send you administrative emails (e.g. purchase confirmations, renewal notices, failed payment alerts) and—if you opt in—our newsletter. You can unsubscribe from the newsletter at any time or by contacting us.
2.4. To Comply with Legal Obligations: We may use your data as required by applicable laws or to comply with legal processes.
3. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
3.1. Service Providers: We may share data with trusted third-party providers who support our operations—such as Stripe (for payment processing), our subscription management platform, and email service platforms—strictly for service delivery purposes.
3.2. Legal Requirements: We may disclose your information if required to do so by law or in response to lawful requests by public authorities (e.g. courts or regulatory bodies).
3.3. Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
4. Security of Your Information
We implement appropriate technical and organizational measures to protect your data. Payment details are handled directly by Stripe and are never stored on our servers. Please note that no method of transmission over the internet or storage is 100% secure.
5. Your Data Protection Rights
You have the following rights regarding your personal data:
- Access – request the data we hold about you
- Rectification – correct incomplete or inaccurate information
- Deletion – request deletion of your personal data (subject to certain conditions)
- Objection/Restriction – object to or restrict our use of your data
- Data Portability – request transfer of your data to another service
To exercise any of these rights, please contact us via the contact form on our website. We may require proof of identity to proceed and aim to respond within 30 days.
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience. For details, please refer to our Cookie Policy.
7. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from anyone under this age. If we become aware that such data has been collected, we will delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. Continued use of our services after changes are made constitutes acceptance of the revised policy.
9. Contact Us
If you have questions or concerns about how we use your data, please reach out via our contact form or by post at:
IVYM LTD
Clyde Offices (2nd Floor)
48 West George Street
Glasgow, G2 1BP
